EDUCATION

ASK SCHOOL OF MANAGEMENT SINGAPORE 2004-2006
Advanced Diploma In International Hotel Management
Diploma in Food & Beverage Management
Certificate of Specialization in Food & Beverage Management
SAL GROUP OF COLLEGES, MALAYSIA 1998-1999
Diploma In Hotel Catering & Management
HYATT REGENCY JOHOR BAHRU, MALAYSIA 1999
Certificate of Achievement in Practical Training
INFORMATICS INSTITUTE OF JOHOR BAHRU, MALAYSIA 1997
Certificate in Microsoft Access V2.0, Word V6.0, Excel V5.0
PowerPoint V4.0
SEK. MEN KEBANGSAAN SULTAN ISMAIL JB, MALAYSIA 1996
SPM 4 Credits

WORKING EXPERIENCE

HYATT REGENCY JOHOR BAHRU, MALAYSIA 1998 to1999

FRONT OFFICE CLERK
Facilitate front office guest check-in/out process and settlement of accounts. Provide prompt, courteous and efficient handling of all guest needs while promoting reservations and sales of guest rooms, shows, dining, and other services.
Act as a liaison with other departments to ensure the expeditious handling of guest requests. Perform all other related and compatible duties as assigned. Promote outstanding guest relations

TELEPHONE OPERATOR
Network Switchboard Operations of incoming and outgoing calls, Handle information calls
Update data records, Read, write and comprehend instructions, short correspondence, and memos,
Deal with problems involving several concrete variables in standardized situations.

LOUNGE/RESTAURANT SERVER
Demonstrate an attitude of friendly hospitality in every aspect of service, Remain observant and attend to guests needs at all times, Expedite prompt, courteous and efficient customer service,
Maintain cleanliness and condition of the work areas and equipment, Initiative to employ suggestive and up selling of products, take guests’ order promptly according to standards,
Employ proper technique in serving wines.

HOUSEKEEPER
Obtain list of vacant rooms, which need to be cleaned immediately, and list of prospective check-outs or discharges in order to prepare work assignments, Inventories stock to ensure adequate supplies, Inspection of rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management, Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports, Co-ordinate with all contractors and employees.

MERCURE HOTEL JOHOR BAHRU, MALAYSIA 1999 to 2000

SERVICE HOSTESS
Greet guests and present them with the menu; inform guests of specials and menu changes; make suggestions and answer questions regarding food & beverages, Expedite orders fast and efficiently
Ensure all food and beverage items are of good standard in presentation, To monitor guests consumption of food & beverages items and inform the chef ,Assists bus persons with stocking side stations, removing soiled dishes and flatware from tables at the conclusion of each course, transporting soiled items to the dishwashing area, and cleaning and resetting vacated.

LOTUS RESTAURANT & CATERING
JOHOR BAHRU, MALAYSIA 2000 to 2003

Referral: Mr.GANESH HP: 016-7449972
Mr. STEVEN HP: 016-7515144

Position: JOINED AS A SUPERVISOR AND SUBSEQUENTLY PROMOTED TO BE
ASSITANT MANAGER
Manage a team of 20 waiting staff on shifts and two delivery teams in accordance with operating policies that the management wants to establish, Ensure Quality control of food presentation and proper food-handling procedures, Conduct Interview, Orientation, Training, Scheduling and performance appraisals, Handle guests complaints, Staff Grooming and maintain high service quality for outdoor catering, Inventory control, Sourcing ,Purchasing, Handling petty cash, Banking in of Sales, Sales projection for the fiscal year, Profit and Loss analysis for any new product launches, Work closely with the proprietor in all matters, Plan the weekly menu with the chef, Coordinating with government officials in cleanliness inspection of premises and pest control matters, Excellent record keeping of daily/monthly sales and feedbacks.

COFFEE CLUB PTE LTD SINGAPORE 2007, JUNE-SEP

Referral: Mr. ADRIAN FOO / OPERATIONS MANAGER / 02-92976800

HOSTESS
Handling promptly restaurant reservations, using guest name, Check and confirm reservation,
Communicating pleasantly and courteously with guest, management and co-workers,
The Host/Hostess ensures that the guest arrival and seating occurs timely and efficiently.

CUSTOMER SERVICE ASSISTANT
Stock and Maintain Side Station, Greet and Seat Guest, Take food Orders, Serve the Meal
Settle Guest Checks and Thank Guests, Perform Closing Side work.

CASHIER
In charge of cash or credit transactions, Takeaway orders, Make sure sale and float tallies,
Cleaning and topping up condiments at the takeaway counter.

COMPUTER KNOWLEDGE
Word, Excel, Power point, Internet, Fluent in English, Malay & Tamil.

INTERESTS
Traveling, socializing and to exercise initiativeness for efficiency.