Job Career Vacancy Resources

Digital PCI Pte Ltd. is a Singapore based Company; it was incorporated in June 2005 with the purpose of providing seamless staffing solutions to meet the manpower requirements.
We work with many reputable organizations, including multi-national corporations and local companies to source for suitably qualified candidates from all over the world to meet their manpower requirements.

Our Mission
We strive to be the leading One-Stop recruitment solutions provider in the Asia Pacific Region through our commitment to deliver excellence and efficient services to our business partners, whilst enhancing our candidate lives through superior career management.

Help Desk Sr. Executive
Qualifications: Engineering / Non- Engineering (Science) Graduate

Experience:
• 2-4 years experience in Contact Center / Technical support background / Help desk ( preferably in Telecom Domain though not mandatory)
• Good Verbal and written communication skills in English and Bahasa Indonesia is a must

Roles and Responsibilities:
• The Help Desk Sr. Executive will be the overall owner of all calls (problems, queries and requests) received at the help desk that relate to the BCCS environment.
• Maintaining a log of all calls into the Problem tracking System.
• Will be responsible for allocation of calls to the respective functions for resolution, tracking & monitoring the same till closure.
• Will be responsible for maintaining a FAQ and Knowledgebase of all problems, queries and requests received and provide status reports to the users on the same.
• Co-ordinate with users, internal functions and third party vendors.
• Allocate end-to-end responsibility of each call to one of the help desk personnel for tracking and managing with respective functions.
• Publish reports and statistics on the performance of the help desk as against standard metrics and SLAs .
• Conduct periodic customer surveys for assessing the satisfaction level with the services.

Skills needed:
• Extensive troubleshooting Skills
• Should have experience in Application support or Tech support
• Experience based judgment
• Maturity based prioritization
• Good writing, listening, comprehension and spoken skills
• Customer Service Orientation
• Technology knowledge in MS OS, OFFICE, Networking and specific Work Group area of BCCS

Location: Indonesia (Jakarta)
Project Duration: – 1 year (Extendable)
Compensation: Best in the Industry

Please submit your application in MicrosoftWord format to arti@digital-pci.com

Subject: Help Desk Executive (ID)
Kindly indicate the Last drawn / Expected Salary and Availability

All applications will be treated with strict confidence.

Dateline: January 12, 2007

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